Feedback from previous guests about their experience.
72%
liked the hotel and would stay again
Spacious rooms
Cheerful staff
Odd room layout
Transportation planning required
7.2/10
Very good
Rooms
7.0
Location
5.8
Service
9.0
Dining
7.4
Guest reviews
7.2/10
based on 5 reviews
7.4
7.4/10 based on 281 reviews
Richard
United States of America,
February
2025
7.6/10
My stay at the hotel was a mixed bag. On the upside, the rooms were spacious and could easily accommodate my family, which was a plus. The staff were very kind and helpful throughout my time there. However, the Wi-Fi service was not included in the price, which felt a bit disappointing. Additionally, the location has its challenges with a steep road leading to the main shopping area, making it a trek to get there on foot.
Rooms
7.0
The rooms were spacious enough for my entire family and offered decent comfort, although they had a bit of an odd layout.
Service
9.0
The staff was very kind and always willing to help out with any requests.
Location
6.0
The location requires some planning ahead for the shuttle service, plus it's a challenge with the steep mountain road to the main street shopping area.
Dining
8.0
Dining options were sufficient with a variety, mostly featuring Japanese cuisine, which I appreciated.
Facilities
7.0
The hotel facilities were decent, although not extensive, so it may not suit those looking for more luxury amenities.
Tom
United States of America,
January
2025
6.8/10
I had a lovely stay at the hotel, with impressive cleanliness and comfortable amenities. The service was attentive and cheerful, making my experience even better. However, the location is a bit remote, requiring a pre-booked shuttle or a lengthy walk to get to the nearest shopping area. The dining options were satisfactory, though I wished for a little more variety.
Rooms
7.0
The rooms were spacious and well-maintained, but the layout felt a bit odd.
Service
9.0
The staff was very kind and helpful, always ready to assist with a smile.
Location
5.0
The hotel sits on a mountain road, so getting to the main shopping area requires either a shuttle or a walk that takes over 15 minutes.
Dining
7.0
Dining was sufficient with good choices of mostly Japanese food, alongside some homemade pastries.
Facilities
6.0
The facilities were decent, but nothing extraordinary stood out during my stay.
Evelyn
United States of America,
December
2024
7.4/10
The hotel is positioned nicely, though I found it a bit challenging to get to the main shopping area without transport. The rooms were spacious, making it easy to accommodate my family, but one of them felt a bit odd in layout. The service was welcoming, and the dining offered a good selection of traditional meals. While the overall value was decent, the location required planning if you wanted to explore the area freely.
Rooms
7.0
The rooms were spacious and could easily fit my family, but one of them felt a bit odd.
Service
9.0
The staff were all cheerful and helpful, making the experience pleasant.
Location
6.0
Getting to the main street shopping area required booking the catch-up service in advance, or it was a hassle to walk up and down the mountain road.
Dining
8.0
The dining options were sufficient with good choices, mainly focusing on traditional Japanese meals.
Facilities
7.0
Facilities were decent, contributing to a comfortable stay.
William
United States of America,
November
2024
7.2/10
I had a good experience at the hotel. The rooms were spacious, accommodating my whole family comfortably, although the layout felt a bit odd. The staff provided great service, always cheerful and willing to help. The dining was decent with enough variety of Japanese food, but could use more options. The location was a bit tricky, as I had to plan ahead for transportation to get to the main street shopping area.
Rooms
7.0
The rooms were spacious enough for a full family, making it quite comfortable, but I found the layout to be slightly odd.
Service
9.0
The staff were all cheerful and friendly, really adding to the pleasant atmosphere during my stay.
Location
6.0
The location required some planning for transportation, as walking to the main street shopping area involved a steep mountain road.
Dining
7.0
The dining experience was sufficient, with a good choice of mostly Japanese food, but I felt it could have offered a bit more variety.
Facilities
7.0
Facilities were decent, but nothing stood out as exceptional during my stay.
Spacious rooms
Odd room layout
Gary
United States of America,
September
2024
7.8/10
Our stay at the hotel was quite pleasant overall. The rooms were spacious and could easily accommodate our whole family, which was definitely a plus. The service was cheerful and friendly, making us feel welcome. However, the location required us to book the shuttle service in advance, and while we appreciated the dining options, they focused mainly on Japanese cuisine, which might not suit everyone's taste. Still, considering the value, it was a good experience.
Rooms
7.0
The rooms were spacious and could accommodate our whole family comfortably, although the layout felt a bit odd.
Service
9.0
The service was cheerful and friendly; everyone was very kind and helpful during our stay.
Location
6.0
The location required us to book the shuttle service in advance, and it was a bit of a trek to the main street, either by walking or taxi.
Dining
7.0
Dining was sufficient with a good choice of mostly Japanese food, though the options might feel limited for some.
Facilities
7.0
The facilities were pretty decent overall, adding to a comfortable stay, but nothing too extravagant.